News Archives for March of 2020

CHANGES TO LIHEAP PROGRAM

Published 03/17/2020

Effective immediately, we will not meet with residents face-to-face unless they are submitting a new application, have oil heat or if their National Grid services have been turned off. All other Residents are being asked to file their application over the phone by calling 401.273.2000. You can mail in the required documents or use the 24/7 drop box outside our office at 518 Hartford Avenue, Providence.

CAPP is doing everything we can to continue offering services to Providence residents. Like everyone else, we are deeply concerned about the effects of COVID-19 and we are taking the following precautions:

  • We are committed to keeping our workspaces clean, sanitizing surfaces as best we can in between residents.
  • We are not coming to work if we are sick or if someone at home is sick.

If you are sick, or have had contact with someone who is sick PLEASE do not come to CAPP until you are fever-free for at least 24 hours. If you come into the office and we suspect that you are sick, you will be asked to go home. We will schedule a phone appointment for you or you can come back when you are feeling better.

Taking applications over the phone will cause delays in service but we are reassigning some staff members to cover the phone lines to help as many residents as possible.

We thank you in advance for your patience. If the line is busy when you call, please wait a few minutes and call back.

We are here for you as we always have been.

PROGRAM CHANGES/CLOSURES DUE TO COVID-19

Published 03/17/2020

Food Pantry

During the next two weeks, CAPP has suspended the client choice walk through option.  We will prepacked food pantry items and distribute them to regularly enrolled residents that utilize the pantry when they arrive.  New food pantry participants need to call ahead to register 401.273-2000 ext. 302 (Jailine) or ext. 313 (Rosairis).

Contact:  Jailine Ext 302

 

Senior Program

Senior activities suspended until April 1, 2020. We know our seniors depend on CAPP to provide them with meals during the week so staff has decided to start delivering meals, food pantry items and wellness checks to the homes of program participants. Circumstances are changing rapidly so these accommodations for residents will last for as long as is feasible.

Contact : Jessica Ext 309

 

VITA  

VITA   (Please see attachment regarding the CAPP VITA Virtual Plan – Tax Preparation via email to all taxpayer)  VITA services are suspended until April 1, 2020.  The VITA Coordinator will be answering call and emails on Thursdays. Contact Wendy  Ext 143       Email: vita@cappri.org  

 

Rhode Island Works Program 

RIW enrolled participants' office/home visits suspended until April 1, 2020 

RIW Case Managers will work enrolled residents remotely.  They will provide residents with work or activities they can complete from home. If a parent is/was scheduled for a training that has been canceled or suspended due to COVID-19.  Case managers will work with participants  on completing remote work/activities while waiting for a new training or the training to resume. 

Contact: Lihna Ext 305

 

LEAD Program

Office/home visits suspended until April 1, 2020. 

Lead Resident Educators will be answering phone calls and encouraging residents to use the LIHEAP drop box to drop off LEAD program application documents.

Contact : Kyle Ext 202

 

Weatherization/AMP

Weatherization audits/home visits are suspended until April 1, 2020.  We are ONLY addressing no heating emergency situations.  

Contact : Kyle Ext 202

 

Education and Training 

Bookkeeping class will continue as scheduled remotely with online access using ZOOM.

Contact: Veronica Ext 122

 

PLTI Alumni

Scheduled monthly meeting for March has been postponed.

Contact:  Bruce Conklin Ext 127

 

LIHEAP (Heating Assistance ) and Good Neighbor Energy Fund (GNEF)

The heating assistance program will be taking applications by phone and only seeing residents in crisis in person at 518 Hartford. If a resident is exhibiting symptoms of sickness, they will be asked to leave and only return after being symptom-free for 24 hours. If you need to renew your application, you can send us your paperwork by mail (CAPP 518 Hartford Avenue Providence, RI 02909) OR drop off your paperwork in the one of the two drop boxes at our office.

 

Smart Optional Solutions (SOS) 

SOS coaches will continue to conduct phone interviews and mailing information to residents already enrolled in the program.

 

Center for Justice

Housing legal assistance Clinic is suspended until April 1, 2020

 

Project Undercover

Diapers distribution suspended at 518 Hartford .  Diapers will be available at the Food Pantry.

 

SNAP Case Manager

Services suspended until April 1, 2020

 

National Grid Advocate

Services suspended until April 1, 2020

 

Rental Assistance

The Resident Navigator– Lizayda Cuevas will be pre-screening residents requesting rental assistance over the phone and schedule office appointments after April 1, 2020.  In the meantime, the governor put a hold on evictions until April 17, 2020. 

Contact: Dayanarah Ext 161